Privacy Policy

Welcome to the website (the “Site”  or “Electronic Portal” “E-Commerce Store” or “orinoestore” or “Orino”) operated by Universal Trade Services (Sri Lanka), Established in 1985. At Orinoestore (, we care deeply about your privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. To learn more, please read our Privacy Policy. 

Protecting your data is of utmost importance to us and hence we will only use the information you provide with due care, and we will only collect information that is relevant to our dealings with you. Further, we will retain the information as long as we are either required to by law or as is relevant for the purposes for which the information was collected.


We may collect information if you seek to place an order for a product(s). Hence, we may collect, store, and process your information to process your purchase done.To process your purchase we may collect your Title, First Name, Last Name, Prefered Name,  Email address, Postal /delivery addresses, Telephone numbers (LAN/mobile numbers), payment details, card details or bank account details.

This data collected will only be shared on a need to know basis without third party suppliers such as a courier company and other supplies who will manage the payments.We will ensure that under no circumstances do we rent, trade or share your personal information that we have been collected.


Other uses of your Personal Information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded to third parties. Disclosing your email address is only necessary if you would like to take part in competitions & promotions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group, or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Sunday, nor (ii) a public holiday anywhere in Sri Lanka or overseas) of receipt of your instruction, we will cease to send you information as requested as per your wish. If your instruction is unclear we will contact you for further clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, anonymized data will not be capable of identifying you personally.



For any competition, we use the data to notify the winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.


Third Parties and Links

We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data, and to provide us with marketing or customer service assistance.


We may exchange information with third parties for fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy (, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data by our Privacy Policy.



The acceptance of cookies is not a requirement for visiting the Site. However, we would like to point out that the use of the ‘Cart’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer (Tab/Mobile Device)  to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive(or the chip of accessing device-phones, tabs etc.). Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address (hassle-free operations) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies at your will, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. If you want to find out more information about cookies, go to or to find out about removing them from your browser, go to website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.


Your rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge for your convenience and better service. At any stage, you also have the right to ask us to stop using your data for direct marketing purposes.


In running and maintaining our Site we may collect and process the following data about you:

a. Information about your use of our Site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

b. Information provided voluntarily by you. For example, when you register for information or make a    purchase.

c.  Information that you provide when you communicate with us by any means.

d. Participating in any of our quizzes, or competition’s or queries.


Registration, Account Setup, Service Usage: To use the Services, will need to submit a valid email address. If you register, you will need to submit a name associated with your account. You may modify that name through your account settings. You need to provide this information to enable us to provide you with the Services. Additional information, such as a shop name, billing, and payment information (including billing contact name, address, telephone number, credit card information), a telephone number, and/or a physical postal address, may be necessary for us to provide a particular service.

We know how important it is to feel safe when using your credit/debit card online. This is why we have employed the best encryption methods available today. You can feel confident about the safety of your credit/debit card when shopping on our site.


Credit/Debit Card Information

We accept payments through Visa, MasterCard, and debit and/or credit cards with our online payment gateway managed and run by, Sampath Bank, Commercial Bank in Sri Lanka. We do not keep customers’ credit/debit card information on file or store it in our database. The Bank verifies credit/debit card information during the transaction. When passing information we use SSL to encrypt all data for greater security.


Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer to assist us in improving our Website functionality.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally. It is statistical data. This statistical data does not identify any personal details whatsoever

You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer, by a click of a button.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:


a.    To provide information to you that you request from us relating to our products or services.

b.    To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.

c.    To inform you of any changes to our Website, services or goods and products.

d.  For a smoother interaction for better service efficiency.


If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, which you may be interested in.Where your consent has been provided in advance we may allow selected Third Parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.


Collecting Your Personal Data

We may sometimes require to transfer data that we collect from you to Third Parties. By providing your personal data to us, you agree to this transfer, storing, or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. We cannot guarantee the security of the data that you choose to send us electronically. Sending such information is entirely at your own risk.


Disclosure of Data

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

a.    In the event that we sell any or all of our business to the buyer.

b.    Where we are legally required by law to disclose your personal information.

c.    To further fraud protection and reduce the risk of fraud.

d.  Increasing efficiency in mind for a better service of our customers.


Third-Party Links

On occasion, we include links to third parties on this Website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.


For further clarifications do not hesitate to contact us.


About Our Company.

Company Name:- Universal Trade Services Reg. No. [WS 6527]  /


Company Address:-No.50/1B, Dippitigoda Road, 1st Lane, Dalugama, Kelaniya,  Sri Lanka, Our Branch office(s) in Manchester (UK), Australia & Ja-Ela.


Contact Numbers: 94-766812161

Email:  or